You acknowledge that you have read and understood this privacy policy. If you do not agree with this privacy policy, you must not use our Services. If you change your mind in the future, you may withdraw your consent to use of your personal information in accordance with this policy.
We know your privacy is very important to you, so please take the time to carefully read our privacy policy. Our policy is designed to help you understand:
΅¤ What information do we collect about you;
΅¤ How will we use the information about you;
΅¤ Who do we share your information with;
΅¤ How long do we keep hold of your information;
΅¤ How can I exercise my rights over my information;
΅¤ Dispute Resolution;
΅¤ How will we notify you of changes;
΅¤ Contact Information;
This privacy policy applies to all our services that directly reference or link to this policy, but does not apply to services that have separate privacy policies that do not incorporate this policy.
This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:
΅¤ when you register for the Game in order to set up your profile, including your name as it appears on your profile picture;
΅¤ when you log-in as a 'guest' in order to use the Game (your nickname);
΅¤ when you participate in a survey in the Game (in which case we will process the information you provide to us as part of the survey).
΅¤ information you provide when seeking help from us such as your name, telephone number and records of the issues you experience;
΅¤ Billing information, such as your name, payment card number and payment account details;
We automatically collect certain data from you when you use the Game, including your IP address and device information (such as application version, network type, OS) and information regarding your use of the Game, such as date and time stamps of actions. We also collect and store your data each time you interact with us, for example, when you use in-app support to communicate with us.
You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users in the Game (e.g., chat log data, chat content).
΅¤ Demographic data (such as to determine the coarse location of your IP address)
΅¤ Data to fight fraud (such as refund abuse in games or click fraud in advertising)
΅¤ Data from platforms that the games run on (such as to verify payment)
΅¤ Data for advertising and analytics purposes, so we can provide you a better Service
We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) ("Cookies") to enhance your experience using the Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device (in the case of the Game) to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, the Game may be unable to operate as designed.
We will use the information in the following ways:
Personal Information | Use |
Nickname | We use this information to create your account for the Game in accordance with your request. |
Generated Open ID | We generate this and use this to store your Game data (including level and progress) with your profile. |
IP Address | We use this information to improve our services, including the functionality of the Game. |
Device ID, Device Information | We use this information:to improve our services, including the functionality of the Game;for security and verification purposes; identify and address bugs and assess game function for optimisation; and to combat users registering for multiple accounts. |
Advertising ID | If you click on a link that advertises the Game, we store the Advertising ID for that advertisement with your profile. |
Chat Data | If you enable chat services (audio or text) then we will process such data in order to deliver your messages to other users. |
Transaction Records: payments on Google Play or iOS App Store | We use this information to maintain a record of your transaction history. |
Customer Support Ticket ID & User Communications with Support | We use this information to:improve ou services;provide troubleshooting such as addressing and re-mediating technical issues and bugs. |
Security-Related Information | We use this information:for security and verification purposes;identify and address bugs and assess game function for optimization; solve game crashes and optimize compatibility of devices with the game; and to combat users registering for multiple accounts. |
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
If you are a resident of the European Union, we rely on a number of legal grounds to process information about you. For example, we will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and where we have a legal obligation to process your information. For example, we rely on our legitimate interests to serve targeted marketing and on contractual necessity to process information when you create an account. To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us via the options in Contact & Complaints below.
We share your personal information with selected third parties in and outside your country, including:
΅¤ other players and users. Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.
΅¤ partners working for our company has partners to perform services for us. These partners process your data only at and according to our instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
΅¤ other companies and public authorities.In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
΅¤ related group companies,with whom we share your personal information to operate the Game Services;
΅¤ law enforcement agencies, public authorities or other judicial bodies and organization.
΅¤ a third party that acquires all or substantially all of us or our business.We will disclose information to a third party in the event that we sell or buy any business or undergo a merger, in which case we will disclose your data to the prospective buyer of such business. We will also disclose information to a third party if we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
We will retain your personal information as described below (except if otherwise required to be retained by applicable law).
Personal Information | Retention Policy |
Nickname | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then deleted within 30 days. |
Game Play Statistics (Level, Heroes, Score/s) | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. |
Chat Communications (Audio message) | Stored for 7 days on our servers and deleted automatically upon expiry of such period. |
Chat Communications (Text) | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 7 days. |
OpenID | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. |
IP Address | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. |
Device ID, Device Information | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 30 days. |
Advertising ID | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. |
Transaction Records | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then for the duration of any retention periods for which such data must be retained in order to comply with our legal obligations. |
Customer Support Ticket ID & User Communications with Support | Support data is deleted within 30 days of a lawful request from you for the erasure of such data (see the Erasure section of this privacy policy). |
Security-Related Information | Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 30 days. |
Survey Information | Stored for: (a) if you provide your email as part of the survey, up to 6 months (in order for us to follow up with you) and then the data is anonymised; or (b) if you do not provide your email as part of the survey, up to 1 month and then the data is anonymised. |
Personal Information is kept until the end of its life cycle (as set out in the retention policy above). When destroying personal information, measures will be taken to make the personal information irrecoverable or irreproducible, and electronic files which contain personal information will be deleted permanently using a technical method which makes the files irreproducible.
In the event that the processing and retention period have terminated, but personal information is required to be retained continuously for other reasons including for the purposes as prescribed under applicable laws, the relevant personal information will be stored and maintained separately from other types of personal information. If you require us to destroy your personal information before the end of its life cycle (as set out in the retention policy above), we will destroy your personal information in accordance with local laws.
We have implemented administrative, physical and technical security measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. You should understand though that, despite our efforts, no security can be guaranteed as impenetrable.
We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 16, please contact us.
Our Service may contain links to other sites, applications, and services. Because we does not operate those other sites, applications, and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check privacy policies to understand an operator's practices. As a reminder, this policy describes our practices.
We may update this privacy policy from time to time. When we update it, we will revise the "Last Updated" date above. If we make material changes in the way we collect, use, retain or share your personal information, we will notify you by sending you an email at the last email address that you provided us, or by posting notice of the changes on the services covered by this privacy policy.
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable transfer of information and the use and disclosure of information about you, including personal information, as described in this Policy.
Questions, comments and requests regarding this policy are welcomed. Please contact us via email at support__app__9051@mail.aihelp.net.
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at support__app__9051@mail.aihelp.net and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.